Exchange & Return
What is Comtar’s return policy?
We want you to love every Comtar purchase!
If you’re not satisfied, you may return any item within 60 days of your order date, as long as it can be resold.
Key requirements for all items:
• Original packaging and tags/labels intact..
• No damage or alterations (even if used).
• No hygiene/health risks (e.g., broken seals on personal care items).
Non-returnable items:
• Final sale products (marked “Final Sale”).
• Customized/personalized items.
• Free gifts.
• Orders older than 60 days.
Need help? Email us at [email protected]!How do I request a return or exchange?
Contact us at [email protected] with:
Your order number.
Photos of the item(s) and packaging.
We’ll send a prepaid return label (if eligible) or guide you through next steps.
We use your feedback to improve!Who pays for return shipping?
You cover costs if returning for style/size preferences.
We cover costs if:
The item has quality issues (e.g., defects, material flaws).
We sent the wrong item or incorrect variant.
The item arrived damaged (email photos immediately).
For quality issues or wrong items:
Contact us at [email protected] with your order number and details. We’ll provide a prepaid return label or other solutions to ensure a smooth resolution!How do refunds work?
Include the return tracking number in your email.
Refunds are issued to your original payment method within 5-10 business days (varies by bank). Note: We cannot refund to new accounts/cards.How long do I have to request a refund?
You have 60 days from your order date to initiate a return.What if my item is defective?
We’re sorry! Email [email protected] within 60 days with:
Clear photos/video of the defect..
Your order number.
We’ll replace it or refund you ASAP.
Defects reported after 60 days are not eligible.My payment card is closed/lost. Can I still get a refund?
Refunds go to your original payment method.
If your card is replaced but the account is active: Refunds process normally.
If the account is closed: Contact your bank first, then email us for help.