Help Center

1. Buy

How to purchase goods

1. After selecting the desired goods, it is recommended that you directly initiate the order settlement and make payment in the shopping cart to purchase the goods
2. Place an order in the Amazon Comtar store.

2. Delivery

How much is the shipping cost?

After submitting your items for checkout, you can choose your preferred shipping method on the order confirmation page. The shipping cost will vary depending on the method selected.

How long does delivery take?

We offer a variety of shipping options to suit your needs.

For customers in the US, UK, and Japan, when items are shipped from our local fulfillment centers, delivery typically takes 3–5 days.

When shipping from our Hong Kong warehouse, estimated delivery times are:

Japan: 4–7 business days

Europe & North America: 3–10 business days

Please note that delivery times may vary depending on customs clearance and local courier services.

If you choose the most economical shipping option, you'll enjoy lower shipping costs, but delivery times may be slightly longer. We recommend selecting the shipping method that best matches your timeline and budget.

How can I track my order?

You can track your order status by visiting Account Center > Order Management

How will my order be shipped?

We will choose the shipping carrier that best serves your interests while ensuring the integrity and safety of your goods.

Can I change the delivery address after my order has been shipped?

Apologies, but we are unable to change the shipping address once the order is in transit.

What should I do if I receive a different product than what I ordered?

Please contact our customer support team at [email protected] .

3. Payment

What kinds of payment methods do you accept?

We accept the following payment methods:
PayPal
Credit Cards (Visa, Mastercard, American Express)
Digital Wallets

How can I reach Comtar?

For any other inquiries, please refer to our Contact Us page. You can also reach our customer support team by emailing [email protected] .

4. Returns

How do I return an item?

To initiate a return, please contact our customer support team at [email protected] , and provide your order number along with the item(s) you wish to return. For more details, please visit our Exchange & Return

5. Refunds

How long does it take to receive a refund (before the package is shipped)?

Most refunds are processed within 10 business days. While we initiate the refund promptly, the actual processing time may vary depending on your bank. For more information, please refer to our Exchange & Return

How long does it take to receive a refund (after the package is returned)?

Once we receive your returned item(s), we will process the refund immediately. The refund will then be handled by your bank, which typically takes 10 business days.

6. Warranty

60-day return policy for quality issues

We offer a free replacement policy for any quality issues that arise within one year of purchase.