Privacy Policy
This Privacy Policy describes how Comtar ("we", "us", "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.comtar.com (the "Site"), or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a visitor to the Site, or an individual whose information we collect pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we have collected, and in the past 12 months, may have collected personal information about you from various sources, as described below. The information we collect and use depends on how you interact with us.
In addition to the specific purposes described below, we may also use the information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we collect about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we mean information that identifies, relates to, describes, or can reasonably be associated with you. The sections below describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information you provide to us directly through the Services may include:
Basic contact information, including your name, address, phone number, and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information, including your username, password, and security questions.
Shopping information, including items you view, place in your cart, or add to your wish list.
Customer support information, including the information you choose to include in your communications with us, such as when you send a message through the Services.
Certain features of the Services may require you to provide specific information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interactions with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and information about your interactions with the Services.
Information We Obtain from Third Parties
We may also obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payments, fulfill your orders, and provide you with the products or services you have requested to fulfill our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties we work with may use online tracking technologies (such as pixels, web beacons, SDKs, third-party libraries, and cookies) to automatically collect certain information.
Any information we obtain from third parties will be processed in accordance with this Privacy Policy. We are not responsible for, nor do we assume any liability for, the accuracy of any information provided to us by third parties or for any third party's policies or practices.
How We Use Your Personal Information
Providing Products and Services . We use your personal information to provide the Services to you to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating any returns and exchanges, and enabling you to post reviews.
Marketing and Advertising . We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or postal mail, and displaying advertisements for products or services to you. This may include using your personal information to better tailor the Services and advertisements on our Site and other sites.
Security and Fraud Prevention . We use your personal information to detect, investigate, and take action against possible fraud, unlawful, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account credentials secure. We strongly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with You . We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective Services, and maintain our business relationship with you.
Cookies
Like many websites, we use Cookies on our Site. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), run analytics, and better understand user interactions with the Services (our
legitimate interest in managing, improving, and optimizing the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor the Services, products, and advertisements on our Site and other sites.
Most browsers are set to automatically accept Cookies by default, but you can choose to delete or reject Cookies through your browser controls. Please note that deleting or blocking Cookies may negatively impact your user experience and may cause certain Services (including certain features and general functionality) to no longer work or be available. Additionally, blocking Cookies may not entirely prevent us from sharing information with third parties (such as our advertising partners).
How We Disclose Personal Information
In certain situations, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such situations may include:
Sharing with vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping).
Sharing with business and marketing partners to provide you with the Services and advertisements. Our business and marketing partners will use your information in accordance with their own privacy statements.
Disclosing certain information to third parties when you instruct us to do so, such as when sending you products or using social media widgets or login integrations with your consent.
Sharing with our affiliates or others within our corporate group to operate a successful business in our legitimate interest.
Sharing in connection with a business transaction, such as a merger or bankruptcy, complying with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforcing any applicable terms of service, and protecting or defending the Services, our rights, and the rights of our users or others.
User Generated Content
Through the Services, you may post product reviews and other user-generated content. If you choose to submit user-generated content to any public areas of the Services, such content will be public and accessible to anyone.
We cannot control who may access information you choose to provide to others, nor can we ensure that parties who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make publicly available, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.
Third-Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third parties. If you click on a link to a website not affiliated with or controlled by us, you should review its privacy and security policies as well as other terms and conditions. We do not guarantee the privacy or security of such websites and are not responsible for them, including the accuracy, completeness, or reliability of any information on these websites. Information you provide in public or semi-public areas, including information you share on third-party social networking platforms, may be viewed by other users of the Services and/or those platforms without any restrictions on use by us or the third party.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact information below to request deletion of such information.
As of the effective date of this Privacy Policy, we do not "share" or "sell" (as defined under applicable law) the personal information of individuals under the age of 16.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure in transmission. We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
Right to Access/Know . You may have the right to request access to the personal information we hold about you, including details on how we use and share your information.
Right to Delete . You may have the right to request that we delete the personal information we maintain about you.
Right to Correct . You may have the right to request that we correct inaccurate personal information we maintain about you.
Right to Data Portability . In certain circumstances, you may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, with some exceptions.
Right to Restrict Processing . You may have the right to request that we stop or restrict the processing of your personal information.
Right to Withdraw Consent . If we rely on consent to process your personal information, you may have the right to withdraw that consent.
Right to Appeal . If we refuse to process your request, you may have the right to appeal our decision by responding directly to our denial.
Right to Manage Communications Preferences . We may send you promotional emails, and you can opt-out of receiving these emails at any time by using the unsubscribe option provided in the emails we send you. If you opt-out, we may still send you non-promotional emails, such as those about your account or orders you have placed.
You can exercise any of these rights as indicated on our Site or by contacting us using the contact information provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before we can respond substantively to your request. Under applicable law, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request promptly in accordance with applicable law.
Complaints
If you have any complaints about how we handle your personal information, please contact us using the information provided below. If you are not satisfied with our response to your complaint, you may have the right to contact your local data protection authority or use the contact information below to appeal our decision, depending on where you reside.
International Users
Please note that we may transfer, store, and process your personal information outside of the country in which you reside (including in the United States). Your personal information may be processed by employees, third-party service providers, and partners in these countries.
If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms, such as the European Commission's standard contractual clauses or any equivalent contracts issued by the relevant authority in the UK (as applicable), unless the data is transferred to a country that has been deemed to provide an adequate level of protection.
Contact Us
If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any available rights, please email us at info@comtar.com .